Field Service Engineer (x ray)
- Boston, MA
- April 17, 2024
About the Role
This position will involve the installation; maintenance and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other relate devices. This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work.
What You'll Do
- Perform preventive maintenance (PM) and basic service on our systems. Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification
- Basic troubleshooting on-site using Digital Voltmeter (DVM).
- Qualify the instrument after service repair by executing operational and performance protocols including running verifications.
- Makes travel arrangements and generates individual expense reports.
- Secure customer’s acceptance of the preventive maintenance or repair.
- Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
- Attend product training
- Communicate and work closely with service/support centers.
What We Are Looking For
- B.S. Degree or equivalent experience.
- Minimum 3 years’ experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
- Working knowledge of MS Office.
- Basic understanding of network interfacing.
- Valid Driver’s license.
- Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
- Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
- Strong organizational and prioritizing skills.
- Ability to work independently yet has a team focus.
- Must be responsive and reliable.
- Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.
- Occasional lifting of up to 50 pounds.
- Able to work with small hand tools.
Compensation will consist of both salary and performance-based incentive programs.
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