Tier III IT Support Engineer
- San Antonio, TX
- (On-site)
- October 3, 2024
About the Role
Padilla Talent is seeking an experienced Tier III IT Support Engineer. This person will focus on high-level technical support and advanced problem-solving in a Microsoft shop environment. The ideal candidate will be adept at managing complex technical issues related to security solutions, network infrastructure, and IT services, offering mentorship to our team, and alleviating managerial responsibilities.
What You'll Do
- Provide expert-level support to clients, resolving complex technical issues related to security services, infrastructure, and applications.
- Troubleshoot and resolve incidents escalated from lower support tiers.
- Lead and participate in incident response activities for security incidents.
- Collaborate with the infrastructure team to optimize network components and critical infrastructure elements.
- Document solutions, procedures, and best practices for internal and client references.
- VOIP related experience with an emphasis in Microsoft Teams.
- Implement and manage advanced security solutions like firewalls and IDS/IPS.
- Conduct security assessments and audits, advising clients on security best practices.
- Enforce and monitor compliance with security policies and standards.
- Maintain clear and proactive communication with clients regarding issue resolution.
- Collaborate with cross-functional teams to enhance overall service delivery and security posture.
What We Are Looking For
- Bachelor’s degree in Computer Science or a related field, or equivalent experience preferred.
- 5+ years of experience in IT experience, with senior-level expertise.
- Proven experience in a Tier 3 IT support role or similar capacity, preferably in a Managed Service Provider environment.
- Strong experience in IT support with a focus on security services.
- In-depth knowledge of operating systems, network infrastructure, and hardware components.
- Certifications: Industry certifications such as CISSP, CompTIA Security+, MCSE, CCNP, or equivalent is highly desirable.
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